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Voice of Bold Business Radio

Sep 29, 2017

You know it. I know it. We all know it. Excuses…excuses…show up in many forms for many reasons. (Sometimes they are disguised as reasons.) When it comes to customer service, excuses are the quickest way to lose credibility and trust with a customer. Today, Jess Dewell speaks with Carmen Rojas, a digital...


Sep 26, 2017

The crux between immediate results and mastery (of anything) is time. We've all been told the one thing every human has in common is the amount of time in a day, and what we do with it matters. There is incredible value in seeking stories and experiences of those that came before us. Regardless the circumstances or...


Sep 22, 2017

Training provides a base for shared meaning, to prepare employees, and give them a foundation to look for ways to improve both themselves and their process. And support. Support that the metrics we use match the expectations we have for interacting with customers. The more perspective we can give our customer...


Sep 19, 2017

At some point in time, we’ve all been part of (maybe even the cause of) a break in the personality of the brand. Taking something personally about what’s ‘wrong’ or ‘needs improvement’ and not listening. And, online and offline continue to get closer to a single experience, brand personality (and the...


Sep 15, 2017

As business leaders, we must rethink our thinking. There are things we accept as the-way-things-are. That limits our leadership AND the results of our work. Choose to find truth. Choose to have the difficult conversations. Choose to step up and make waves (sometimes it will feel like ‘IT Hits the fan, sometimes not....