Sep 29, 2017
You know it. I know it. We all know it. Excuses…excuses…show up in many forms for many reasons. (Sometimes they are disguised as reasons.) When it comes to customer service, excuses are the quickest way to lose credibility and trust with a customer. Today, Jess Dewell speaks with Carmen Rojas, a digital marketing executive, about how to stop the customer service excuses.